About URCA

Copyright

This Web site is protected by Bahamian and foreign copyright laws. Except for informational, personal, non-commercial use as authorized below, you may not modify, reproduce, or distribute the design or layout of this Web site, or individual sections of the design or layout of the Web site or URCA logos, or any content or other materials on this Web site, without prior written permission from URCA, unless otherwise indicated below.

All rights are reserved and content may not be reproduced, downloaded, disseminated, or transferred in any form or by any means, except with the prior written permission of URCA or as indicated below. Users may download pages or other content for their own personal use on a single computer, but no part of such content may be otherwise or subsequently reproduced, downloaded, disseminated, or transferred, in any form or by any means, except with the prior written agreement of, and with express attribution to URCA.

Disclaimer

Privacy Policy

The Utilities Regulation and Competition Authority maintains the this site as a public service. The following is the privacy policy for this site (all pages starting with www.pucbahamas.gov.bs) and pertains to non URCA employees only:

Collection of Information

Cookies

We do not use cookies to collect information. Note: A cookie file contains unique information a web site can use to track such things as passwords, lists of pages you've visited, and the date when you last looked at a specific page or to identify your session at a particular web site. A cookie is often used in commercial sites to identify the items selected for a specific shopping cart application.

Email

If you send us an electronic mail message with a question or comment that contains personally identifying information, or fill out a form on-line that e-mails us this information, we will only use the personally-identifiable information to respond to your request and analyze trends. We may redirect your message to another agency or person who is in a better position to answer your question. Any information sent the URCA in an email is subject to disclosure.

Site Management

For site management functions, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information, and will not be released to any outside parties unless legally required to do so in connection with law enforcement investigations or other legal proceedings. We use Log analysis tools to create summary statistics, which are used for purposes such as assessing what information is of most interest, determining technical design specifications, and identifying system performance or problem areas. The following information is collected for this analysis:

Disclosure of Information

If you file an on-line complaint or otherwise submit information to us electronically, by fax or through the mail, the information will be disclosed to staff to assist us in fulfilling our official duties. The information may also be sent to the person or company that is the subject of your complaint or comment or to other governmental agencies involved in the administration or enforcement of the matter. The information will not be disclosed to third parties. We will not market any information that we collect. If you have a question or concern about a complaint that you have submitted to us, please contact us at info@pucbahamas.gov.bs.

Security, Intrusion, Detection Language

For site security purposes and to ensure that this service remains available to all users, this computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits. Raw data logs are used for no other purposes.

Unauthorized attempts to upload information or change information on this service are strictly prohibited and may lead to legal action.