Consumer Centre

Enquiries and Complaints

Consumers may make general enquires to URCA about the electronic communications sector (ECS), URCA, its regulatory role and URCA activities and other subjects related to the industry and its regulation. Consumers may also submit complaints to URCA. Before escalating a complaint to URCA, consumers should first submit their complaint to the respective operator or service provider, whom their complaint is about. In June 2012, URCA issued a Final Determination on guidelines which provide for the development and implementation of procedures for operators’ handling of consumer complaints. It is important that operator [service providers] be permitted reasonable opportunity to address customer complaints.

When submitting complaints please ensure that you:

I want to submit a complaint

I want to make an enquiry